REFUND AND CANCELLATION POLICY

Lifey Website/APP takes customer satisfaction very seriously. In the case of problems with your items, please contact Lifey APP through our email address or contact number to assist you, orders once placed can’t be canceled, however in appropriate cases, if you have already been billed by Lifey APP, we will issue full or partial refund based on your request in the following cases: if your order is not received in a day or you received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

The customer refund procedure might take 10-30 working days (Subject to your bank policy) to process on the Debit /Credit Cards bank payment gateway. The customer must follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.

Credit or Debit cards used in placing orders through the online payment gateway on Lifey Website/ APP must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.